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Shipping & Delivery

SHIPPING SHIPPING RATES

Shipping methods are determined by the type of item and packaging. The shipping rates are calculated based on the weight and size of the product.

STOCK

For an in-stock piece, the delivery time is between 3 and 6 business days. All made by request products require more lead time, you can get more information about the manufacturing time in the product page.

INTERNATIONAL SHIPPING

Lighting Stores is happy to offer international shipping to several destinations worldwide. Our concierge is pleased to assist you with getting your order to its destination.

Lighting stores packages are shipped via UPS Express Saver international shipping service, the packages are usually ready to ship within 2 business days of placing an order.

A business day is considered to be from Monday to Friday, excluding holydays.

Please remember that shipments can be subject to import duties and taxes, which are full responsibility of the recipient. Please contact your respective customs office for further information about specific duties and taxes for your country.

Also, we are required by law to disclose the full value of the package’s contents and we cannot alter the value of your invoice or receipt.

Please note that all transportation services require the receiver of the products to verify their status with the carrier upon delivery.

The POD must be signed with reservations subject to verification with/without apparent damage and provided to Lighting store whenever requested.

Lighting stores does not take responsibility for any damages resulting from handling, loading or unloading by people acting on behalf of the receiver.

Any transportation of the item from the destination to a second location will forfeit any transportation damage claim.

Lighting stores reserves the right to charge an extra amount, depending on the value cost from the transportation company, on the transportation’s price, if the client postpones the expedition within 3 days or less, prior to the arranged departure date.

For orders with non-European final destinations, Lighting stores reserves the right to issue the export document which has a cost of 80 euros per invoice.

For orders shipped by air to the US, Lighting store has the right to issue the export document which has a cost of $120 per invoice.

TRANSPORTS WITH OTHER COMPANY

According to the European Union regulations, any shipment of products outside of the European community requires the issuance of an export document.

For the issuance of this document it is necessary to have an authorized warehouse, that is, a registered warehouse in the finances and customs.

This is because, to issue the export order, the authorized warehouse is obliged to send a legal document to the customs, which only the authorized warehouse has the authority to issue it.

Customs simply does not issue an export dispatch if you do not have a registered warehouse.