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Orders

CHANGING OR CANCELLING AN ORDER

To cancel a recent order please contact our sales assistant via phone +351 914 922 036 or email sales@lightingstores.eu at your earliest convenience. We will make every effort to accommodate your request. Our system is designed to fulfill orders as quickly as possible. As such, we are unable to cancel or change requests once the order has entered the shipping process.

PAYMENT OPTIONS

We accept Visa, MasterCard, American Express, PayPal and Bank Transfer. All information appear in the check out page. 

SALES TAX

All prices excludes VAT, in case VAT is applied it will be added during checkout. They do not include any transportation cost or fees.

CHECK ORDER STATUS

Check the status of your Lighting Stores shipment by entering your order ID and email address below. Please allow 24 hours from the time you placed your order for the status to start updating. You can find your order ID at the top of your order or shipping confirmation email.

PROMOTION CODE EXCLUSIONS

Our promotion codes are only applicable on full price merchandise. Our welcome promotion code can only be applicable once. All promotions have a specific regulation shown in online shop. If you have any questions, please contact our team via phone +351 914 922 036 or email sales@lightingstores.eu.

CUSTOMIZED ITEMS

We hope you are excited about purchasing a custom made item! Due to the nature of these order lead times may vary as it is created specifically for you. Please consult the product page to know more about manufacturing times