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Faq's
Frequently Asked Questions (FAQS)
Find answers to frequently asked questions about Lighting Stores
HOW TO SHOP & PLACE AN ORDER
PRODUCT INFORMATION
PAYMENT
SHPPING & DELIVERY
ORDERS
RETURNS
GIFTS
PRODUCT AUTHENTICITY
CUSTOMER ACCOUNT & SECURITY WITHIN THE ONLINE STORE
HOW TO SHOP & PLACE AN ORDER
Do I need an account to place an order?
No, all you need to place an order is an e-mail address, although if you register you can start adding your favourite items to your wish list!
How do I place an order on your site?
Placing an order is really simple, here is how it is done:
1 – Choose a product section from the top navigation menu or search for a specific product.
2 – Select the product you want and after you finish customizing it or selecting the finish you want press add to cart.
3 – Enter your e-mail to proceed.
4 – Enter your address and payment information and select a delivery method to complete your order.
Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.
PRODUCT INFORMATION
Where can I find more details about the product?
All the details about the products can be found on the product page, if you scroll down a bit you will find a small menu with the “Details” option.
Are the bulbs included in the product?
You can find that information on the details section of the product page.
How can I get a sample of the product?
You can buy a sample of the product by buying our sample box.
Do you make customized pieces?
We do make customized pieces, but for that, we need to have all the information about the product you desire and to evaluate if it is possible to produce.
Can I choose any RAL colour and finish?
You can, and can also see all our RALs in our finishes page, however if you want something different from the options in the product page, we will have to evaluate the possibility to see if it is feasible.
What kind of packing materials does Lighting Stores use?
The packages are made out of cardboard and wood.
How do I know if any item is in stock?
In the product page you will have access to that information, for each finish you will have the availability and lead time of the product.
PAYMENT
What are my payment options?
The payment options are Visa, MasterCard, American Express, PayPal and Bank transfer, all information appears in the checkout page.
Which currencies can I shop in?
The available currencies to shop in are euros and USD
Is the payment receipt sent via e-mail?
Yes we send it via e-mail with your order ID
Is the shipment price included on the product's price?
The shipment price is added in the checkout page
How do I add my taxpayer's number to the purchase?
You can add the taxpayer’s number in the checkout page or in your client page
Why is there a sales tax when I purchase online?
The sales tax exists due to the European community requiring the issuance of an export document.
Do you have a minimal order policy?
We don’t have a minimal order policy
SHIPPING & DELIVERY
Which countries do you ship to?
We ship to every country in the world
How are shipping costs calculated?
The shipping rates are calculated based on the weight and size of the product.
How can I track my order during shipping?
You will receive an email notification when your item is ready for despatch containing your unique tracking number and a link to the courier’s tracking page. Your tracking information will be updated after your order has been collected from our warehouse and through the delivery process. If you need further assistance with your order please do not hesitate to contact our Customer Care team on +351 914 922 036 or email us to sales@delightfull.eu. Our opening hours are Monday to Friday from 9am to 5pm.
Where can I find information about my order's delivery time?
You can find information about the delivery time of your product in shipping and delivery page, if it is a customized or on demand made product you can find more details on the product page.
Is there any insurance in case a product is damaged during shipping/delivery?
Yes, there is an insurance arranged with UPS. UPS is our partner and takes care of the shipment and delivery process.
ORDERS
Can I cancel or make changes to my order?
Yes, you just need to directly contact our team trough phone +351914922036 or e-mail at sales@lightingstores.eu at your earliest convenience. Beware as we cannot cancel or change anything in your order once the order has entered the shipping process.
How do I track my order during shipping?
You will receive an email notification when your item is ready for despatch containing your unique tracking number and a link to the courier’s tracking page. Your tracking information will be updated after your order has been collected from our warehouse and through the delivery process. If you need further assistance with your order please do not hesitate to contact our Customer Care team on +351 914 922 036 or email us to sales@delightfull.eu. Our opening hours are Monday to Friday from 9am to 5pm.
Wish list: Can I reserve an item to buy later?
Yes, our store offers the possibility to have a wish list to save the products you would like to have and later proceed with the purchase.
RETURNS
What is your returns policy?
You can return your product in case it has been damaged, defective or it is the incorrect one, however you must follow certain procedures that can be found on the Return & Exchanges page that you can find on the bottom of the site.
How do I proceed in case I want to return an item?
To return your product, it must include the vendor packaging and tags and it must be in the same condition as when it was received, used items can only be returned if they are defective. It is advised to inspect your item upon delivery. Return shipping and delivery charges will be your responsibility. A traceable return method is required. The returns must be received in original condition and in the original packaging within 30 days. When returning an item, you must include your order number, prepay postage, ensure each package and ship them to the address below:Rua do Sistelo, Nº 199 4435-452Rio Tinto, Porto, Portugal
How do I package my item for return?
To return your product, it must include the vendor packaging and tags and it must be in the same condition as when it was received.
When will I receive my refund?
Once your item is returned, it usually takes 7 to 14 days for your bank or credit card issuer to process the refund and credit your account.
Can I return a customized item?
No, unless the product is damaged, defective or it’s the incorrect one.
GIFTS
How do your coupon promotions work?
Simply enter the Lighting Stores coupon code in your shopping cart at checkout. Your cart will update with the promotion specific to your code. Offers are generally valid on regular priced, in-stock merchandise only; not valid on special orders or previous orders. Offers may not be combined with any other discount offer or mark-down pricing. Please check the terms and conditions specific to your code. For more information, contact our Customer Service department at +351 914 922 036.
How does your sale pricing work?
Sale pricing is listed online and is valid only through the dates displayed on individual product pages. Please note that quantities may be limited, and that offers are good only on in-stock merchandise. Sale pricing is first come, first served, and no rain-checks will be issued. The pricing is not valid on special orders, previous orders or with other coupons or discounts, and other restrictions may apply.
CARE & REPAIR
Is there any insurance in case a product is damaged during shipping/delivery?
Yes, there is an insurance arranged with UPS. UPS is our partner and takes care of the shipment and delivery process.
How do I do the product's maintenance?
You can obtain that information in the details part of the product’s page.
PRODUCT AUTHENTICITY
How do I know the product is authentic?
We stand by every item on our site and ensure its authenticity by thoroughly evaluating listed items to ensure they are authentic.
CUSTOMER ACCOUNT & SECURITY WITHIN THE ONLINE STORE
How do I create an account?
On the right top corner of the site you can click log in, it will take you to the log in page and there you will have an option to create an account.
How do I recover my password?
If you go to the log in page, there will be an option, next to create an account saying “forgot my password”, after clicking it you just have to follow the steps
How do I receive updates about the lighting shop?
When you create an account you will have the option to subscribe to the newsletter.
Is my data protected when buying from the website?
Yes, your information will only be used for our company’s marketing tools.
CONTACT US
shop@lightingstores.eu +351914922036
